Now Hiring - Account Manager-Employee Benefits (JLJones) in Springfield, OR

What You’ll Do:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates
• • Client service
  • Maintains regular, professional contact to create and foster relationships with client representatives
  • Researches and resolves issues and requests in a timely manner – including issues that require direct interactions
  • Answers questions related to benefits program
  • Conducts reviews and works to provide guidance on compliance related matters
  • Client meetings
  • Assists in and prepares materials and collateral for meetings and discussions
  • Actively participates in discussions
  • Records and reports meeting discussions and action items
  • Carrier and vendor management
  • Assists new vendor/carrier implementations
  • Reviews carrier, vendor, and plan documents and contracts
  • Maintains regular contact with carrier and vendor representatives to ensure client advocacy and that issues are being resolved in a timely manner
  • Communication and education
  • Works with client to develop short and long-term employee communication objectives
  • Creates member facing collateral pieces to promote and clarify benefit program features
  • Assists with in person, virtual, and telephonic sessions to provide information and plan details to participants
  • Uses regular interactions to update clients on carrier and vendor partner features and services
  • Internal partnerships
  • Actively participates and contributes to client service team operations
  • Effectively communicates client updates to appropriate team members
  • Assists with other team duties as needed – i.e., position vacancy, cover personal time off, etc.

You Should Have::

• • Attains and maintains state life and health license in accordance with IMA standards
  • Bachelor’s degree in relevant field or equivalent job experience
  • 2 or more years of relevant experience
  • Intermediate MS office skills (specifically PowerPoint, Outlook, Word, and Excel)
  • Ability to learn and work in agency/client management systems and other related software and technology platforms
  • Ability to work independently
  • Intermediate interpersonal communication skills – written and oral – with the ability to articulate ideas and information in a clear and concise manner
  • Demonstrates critical thinking and problem solving
  • Ability to present information in a group setting (in person and virtually)
  • Intermediate organizational skills including the ability to manage multiple projects with variable deadlines
  • Possesses high degree of diplomacy and tact while maintaining confidentially

Compensation & Benefits: Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Bonus Program, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, 401(k), Life/AD&D, Accident, Critical Illness, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off, Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Personal and Professional Development Why Join IMA?:

• 2021 Business Insurance Magazine Best Places to Work in Insurance, #1 in large category
• 2021 Inc. 5000's List of Fastest Growing Companies
• 2021 Wichita Business Journal's Best Places to Work, #1 in extra-large category
• 2021 Puget Sound Business Journal's Washington's Best Workplaces
• 2021 Los Angeles Business Journal's Best Places to Work
• 2021 Denver Business Journal's Best Places to Work
• 2021 Dallas Business Journal's Best Places to Work
• 2021 Alaska Journal of Commerce's Best Workplaces in Alaska
• 2021 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2021 Wichita Business Journal's Fastest Growing Companies List
• 2020 Business Insurance Magazine Best Places to Work in Insurance